Returns & Refunds Policy

Pop Culture Essentials
7/915 Old Northern Road, Dural, NSW, 2158

We want you to be happy with your purchase, so here’s how our return and refund process works.

Quick Summary 
- Change of Mind: No refunds (in-store and online)
- In-Store Purchases: 14 days for exchange or store credit
- Damaged or Incorrect Online Orders: 7 days to report
- Faulty Items: Covered under Australian Consumer Law

Change of Mind

We do not offer refunds for change of mind, both in-store and online. Please choose carefully before making your purchase.

In-Store Purchases

We may offer an exchange or store credit if:

• The item is returned within 14 days of purchase

• It is unused, unopened, and in original condition

• A valid receipt is provided

Exchanges are offered at our discretion, and some items (e.g. trading cards, clearance items, and pre-owned stock) may be excluded.

Online Orders – Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us at dural@pce.com.au within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos showing the damage or incorrect item

We’ll assess the situation and may offer a replacement, store credit, or refund depending on the issue.

Faulty Items

If your product is faulty or not working as expected (outside of physical or accidental damage), please contact us. Where applicable, we’ll follow the process under Australian Consumer Law and may offer:

• A replacement

• A repair

• A refund

Proof of purchase is required, and in some cases, we may need to inspect the item or liaise with the manufacturer.

Trading Cards & Collectibles

Due to the nature of trading cards and collectibles, we do not offer refunds or exchanges on:

• Opened products

• Blind-box or mystery items

• Singles and sealed TCG products

All sales are final on these items.

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If you'd like to start a return or ask a question, email us at:
orders@pce.com.au

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